Frequently Asked Questions

 
 

We’ve worked with a lot of clients. We’ve had a lot of questions. Here are answers to the most frequently asked questions from our clients.

Have Other Questions? Contact Us »

 

I have an idea, but don’t know where to start!

Look through our previous work and check out our Premade Logos. Our Premade Logos and Premade Logo Sets are our most affordable, most bang for your buck AND most popular product. If you see something that sparks your interest, but you want a different color, that is where we start, add in your name and voila! If you want you logo a little different, but based on one of the premades but with a different font, for instance, then that would be a Custom Logo Design.

What Can i change in a premade logo?

You can change the colors by providing us with the color hex codes you want in your design. You provide us with the name of your brand or business and where you want in place relative to the logo design and we develop the logo for you.

what kind of files do i receive with my order?

You will receive all the files you will need for web and print. You will receive files on a transparent background in .png format, 3000 px wide, 300 dpi. This format will be able to be scaled up or down for your printing needs without losing print quality. You also will receive this same size logo in .jpg format on a white background and in .jpg format, 3000 px wide, 72 dpi for web and online use. This format will be able to be scaled down for your online use needs.

I want to change something after I receive my first proof.

When you purchase a premade logo or premade logo set, you are entitled to one revision. Because these are pretty straightforward designs with minimal changes, we rarely ever need more than one revision. We are happy to work with you to make you beyond happy with your new logo, but because of the simplicity of this service and knowing what works well on our end, only one round of revisions is included. Please note: this is limited to the text and/or copy change/placement and a color change only. This does not apply to a full- out design or font change; that would be a custom logo design.

do you print anything at SCP design co?

No, we do not print anything, we only offer a design service. We are more than happy to recommend printers for items such as business cards, stationary and other similar marketing materials.

how long will my design take?

A premade logo is generally complete in less than 48 hours (Monday-Friday timeframe, excluding holidays) provided you (the client) are generally available to respond to email, accept and approve proofs. A premade logo set is generally complete in less than 72 hours (Monday-Friday timeframe, excluding holidays) provided you (the client) are generally available to respond to email, accept and approve proofs. Custom designed logos will be given a timeframe once contracted, but timeframe is usually 72 hours once the initial design process has begun.

Please note: If a design is purchased and a client fails to respond or approve proofs with no response for 30 days, files will be sent as is and the design will be marked complete.

Do you offer refunds?

We strive to make you 100% happy and we are extremely easy to work with. We want to provide you with the design you expect in the amount of time you expect. Because we stand behind our commitment and do stick behind our service and design, we do not offer refunds.

Please note: Premade logos and premade logo sets are NOT custom designs and will be resold more than one time.

I need help, fast Do you offer a rush service?

We do, but the fee varies depending upon our schedule, turnaround time and demands of the job. Please contact us and please put “rush service” in the additional message box.